Avaya Enterprise UC Consulting Services
Case Study: Avaya on behalf of ThruPoint Consulting USA
Role: Business Development and Lead Technical Consultant
Subject: Hosted Services for the Enterprise Market
As business development and lead technical consultant, I have analyzed Aura solution for service providers (SPs) as hosted solution for the enterprise market. The objectives were to derive a program for the sales team to work closely with SP partners to offer SIP services that:
The created services for SPs facilitate the Aura roadmap (including SIP enablement) and promote Avaya-centric enterprise Unified Communication (UC) solutions to the enterprise market.
I proposed to execute a program to create new services. This includes:
The service development characterizes tangible market offerings through a combination of new and existing products and services. This includes the following activities:
Service Creation
The service creation accelerates the end-to-end service offering through SP relationships. This includes:
Service Management
The service management integrates the solution’s service and supporting infrastructures with existing Avaya Aura offerings, SP and enterprise Service Assurance, Fulfillment, and Billing (FAB) operations.
Workflows and procedures were evaluated, standardized and optimized and First Office Applications (FOAs) as well as production rollouts and flow-through where specified. This includes:
Case Study: Avaya on behalf of ThruPoint Consulting USA
Role: Business Development and Lead Technical Consultant
Subject: Hosted Services for the Enterprise Market
As business development and lead technical consultant, I have analyzed Aura solution for service providers (SPs) as hosted solution for the enterprise market. The objectives were to derive a program for the sales team to work closely with SP partners to offer SIP services that:
- Enable the SPs to sell higher value services
- Further the adoption of Aura system
The created services for SPs facilitate the Aura roadmap (including SIP enablement) and promote Avaya-centric enterprise Unified Communication (UC) solutions to the enterprise market.
I proposed to execute a program to create new services. This includes:
- Service Development
- Service Creation
- Service Management
- Sales Intelligence
- Service Development
The service development characterizes tangible market offerings through a combination of new and existing products and services. This includes the following activities:
- Market Analysis
- Solution Ideation and Alignment to Capabilities
- Solution Specification and Development
Service Creation
The service creation accelerates the end-to-end service offering through SP relationships. This includes:
- Architecture/Operations borders
- Service definition
- Sales execution
- Revenue recognition
- Implementation management
- Partner incentive program
- Interoperability (CPE and SP)
- SIP enablement
- Service Delivery
- Implementation services
- Managed services
- Bundled solution / services
- Competency scaling
Service Management
The service management integrates the solution’s service and supporting infrastructures with existing Avaya Aura offerings, SP and enterprise Service Assurance, Fulfillment, and Billing (FAB) operations.
Workflows and procedures were evaluated, standardized and optimized and First Office Applications (FOAs) as well as production rollouts and flow-through where specified. This includes:
- Operations Discovery and Assessment
- Operations Specification and Development
- Operations Capability Deployment and Integration
- Sales Intelligence
- The sales intelligence advised Avaya sales organization to coordinate with SP sales motion in enterprise clients. I derived Sales Intelligence Play Book which allows Avaya to:
- Respond to direct pursuit of SIP enablement of hosted UC solution
- Initiate proactive interactions with the incumbent SP, mutual pursuit benefits through bundled services that leverage Avaya content
